PERSONAL DATA PRIVACY POLICY

Updated July 22, 2024 

1. Overview of personal data protection 

We take the protection of your personal data very seriously and we process it in accordance with applicable statutory provisions. 

Our privacy policy may be amended, supplemented or updated at any time, in particular to comply with legal, regulatory or technical developments. As such, your personal data will be processed in accordance with the privacy policy in force at the time of collection. 

The following notes provide a clear overview of how we process your personal data when you visit our website (the “Website”).  

What is personal data? 

Personal data is any data that allows you to be personally identified, whether directly or indirectly. Further details on data protection may be found in our privacy policy (the “Policy”) set out below.  

2. Data collection on our Website  

Who is responsible for processing data on the Website? 

Data processing on this Website is carried out by STAPPERT Česká republika spol. s r.o., whose registered office is located at Otmarov 57, Postal Code: 664 57, Otmarov (Czech Republic), ID No.: 607 27 624, registered at the Regional Court in Brno under file No. C 17135 (hereinafter “STAPPERT”). STAPPERT may also be referred to as the “Company Concerned”. 

How do we collect your data? 

Firstly, your personal data is collected when you communicate it to us. This may be data you enter on a contact form, for example. 

Secondly, data, including personal data, is automatically collected by our computer systems when you visit our Website. This is mainly technical data (e.g. traffic measurements, web browser, operating system or page view time). 

What is your personal data used for? 

3. Categories of data collected 

Account creation, quote request, chat and request for information 

We process the following categories of data: full name, email address, telephone number, company number, postal address, company JAC number, position, customer need, financial data.  

Customer log files 

We process the following categories of data: browser type and version, operating system, IP address, data regarding your visit to our Website (e.g. referring URL, sequence of clicks to, on and from our Website (including date and time), host name of accessing computer, date and time of server query, products/services viewed or searched, page response times, time on page). 

4. Your rights 

What are your rights with regard to your data? 

At any time, you may exercise your right of access, rectification, erasure or portability in respect of the personal data we process, as well as, in certain circumstances, your right to restrict or object to processing under the conditions below, as well as the right to withdraw your consent where applicable.  

You have the right to object at any time to direct marketing and profiling to the extent that it is related to such direct marketing. 

You also have the right to file a complaint with the competent supervisory authority. In Czech Republic, this authority is  the Personal Data Protection Office (https://uoou.gov.cz/en).  

You may contact us at any time to exercise your rights by writing to our data protection officer, whose contact details are set out below in clause 8 of the Policy. 

Please consult the website (https://uoou.gov.cz/en) for further information on your rights. 

Withdrawal of your consent for certain processing of personal data 

For processing that requires your consent, we will seek your consent. You may withdraw your consent at any time. For this purpose, you may contact our data protection officer, whose contact details are set out in clause 8 below. The legality of the data processing carried out until consent is withdrawn shall not be affected by such withdrawal. Withdrawal of consent does not call into question the legitimacy of the processing carried out prior to withdrawal. 

Right to object to direct marketing 

If your personal data is processed for the purpose of direct marketing, you may object to such processing at any time; this also applies to profiling to the extent that it is related to such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes. 

Right of appeal to the competent supervisory authority 

You have the right to refer the matter to a competent supervisory authority, in particular in the Member State of your usual residence, place of work or location of the alleged infringement. In Czech Republic, this authority is the Personal Data Protection Office (https://uoou.gov.cz/en). 

Right to data portability 

You have the right, under certain circumstances, to request that the personal data we process automatically on the basis of your consent or in performance of a contract be transmitted to you or to a third party in a structured, commonly used and machine-readable format. 

Access, blocking, erasure and rectification 

In accordance with applicable statutory provisions, you have the right at any time to access your personal data and, where applicable, to rectify, block or erase such personal data.  

Right to restriction of processing 

You have the right to request the restriction of processing of your personal data while we respond to your request to exercise your rights.  

Mandatory collection of some personal data 

The information required to contact us or to subscribe to our newsletter is mandatory information, as specified in the relevant section of the Website (e.g. an online form). Without such mandatory information, we cannot allow you to use the corresponding features, or it will take longer to process your request. 

5. Recipients of personal data 

Your personal data will be processed within our company. Depending on the type of personal data, only certain departments/organizational entities have access to your personal data. These include specialized departments involved in the provision of our digital services, the corresponding business processes and our IT department. 

We may also transfer your personal data to third parties outside our company to the extent permitted by law. These external recipients may include, but are not limited to: 

• affiliated companies to which we transmit personal data for internal administrative purposes; 

• commercial partners/service providers hired by us to provide services, which may require the processing of personal data (e.g. IT companies, software service providers, legal advisors, audit firms); and public and private bodies (e.g. the police, judicial authorities, tax authorities, social security departments and services), to the extent that we are legally required to transmit your personal data. 

6. Personal data storage period 

We store your personal data for as long as is necessary to fulfill the purposes referred to above, including for the applicable statutory limitation period. After these periods, we will delete your personal data. 

Once the purposes have been achieved, personal data is archived. Thereafter, access is restricted such that the personal data is not accessible in an active database.  

7. Security 

Risk of security breaches 

We draw your attention to the fact that data transmission over the Internet (e.g. communication by email) may be exposed to security breaches. Data cannot be fully protected against third-party intrusion. STAPPERT implements state-of-the-art security measures within the framework of a duty of care. 

SSL or TLS encryption 

This Website uses SSL or TLS encryption for security purposes and to protect the transmission of confidential content, such as orders or requests that you send us in our capacity as the operator of the Website. You can recognize an encrypted connection by the fact that the browser address bar changes from “http://” to “https://” and by the padlock symbol in your browser address bar. 

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties. 

8. Contact 

You may send any query regarding the processing of your personal data to the following address: compliance@jacquetmetals.com. 

9. Profiling 

Your personal data may sometimes be subject to profiling. For example, if you do not log in for 6 months or more, or if you add products to your shopping cart and they remain there for several days/weeks. In such cases, our system will analyze this information and we will contact you by email, which will have no significant impact on your rights, as you will only receive an email from us. The purpose of profiling is to ensure a good customer experience. 

10. Cookies 

Placement of cookies 

Our Website sometimes uses cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser. 

Most of the cookies we use are “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them or until they expire. These cookies allow us to recognize your browser on your next visit. 

Opting out of cookies 

You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do so, you may not be able to use all the features of the Website. 

You can set your browser to inform you about the cookie settings and to allow cookies only in individual cases, to accept cookies in certain cases or to exclude them generally and to enable automatic deletion of cookies when you close your browser. If cookies are disabled, the functionality of this Website may be limited. Options for managing cookies are described in your browser’s help menu: 

Internet Explorer™: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d 

Safari™: https://support.apple.com/guide/safari/manage-cookies-sfri11471/17.0/mac/14.0 

Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=de&sjid=2505656278083837245-EU 

Firefox™: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies 

We also use cookies to analyze your browsing behavior and third-party cookies. 

Server log files 

The provider of the pages automatically collects and archives information in server log files that your browser automatically transmits to us.  

Opting out of data collection 

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be created to prevent your data from being collected on future visits to this Website: disable Google Analytics. 

For more information on the management of user data in Google Analytics, see the Google privacy policy: https://support.google.com/analytics/answer/6004245?hl=en. 

Order processing 

We have entered into an agreement with Google regarding order processing and we strictly apply the requirements of the French data protection authorities regarding the use of Google Analytics. 

11. Plugins and tools 

YouTube 

Our Website uses plugins from the YouTube service. The pages are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. 

In addition, YouTube may store various cookies on your device. 

If you are logged into your YouTube account, you can allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. 

You can find more information about the processing of user data in the YouTube Policy at: https://policies.google.com/privacy?hl=en. 

Google Maps 

Our Website uses the Google Maps mapping service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. 

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The Companies have no influence on this data transfer. 

For more information on how we process user data, please see the Google privacy policy: https://policies.google.com/privacy?hl=en. 

Google reCAPTCHA 

We use “Google ReCAPTCHA” (hereinafter “ReCAPTCHA”) on our Website. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). 

The purpose of reCAPTCHA is to check whether the data entered on our Website (e.g. in a contact form) is inputted by a person or by an automated program. For this purpose, reCAPTCHA analyzes the user’s behavior on the basis of various characteristics. This analysis starts automatically as soon as the visitor enters the Website. As part of the analysis, reCAPTCHA evaluates various pieces of information (e.g. IP address, length of stay on the Website or the user’s mouse movements). The data collected during the analysis is transmitted to Google. 

You can find more information about Google reCAPTCHA and Google’s privacy policy at the following links: 

https://policies.google.com/privacy?hl=en and https://www.google.com/recaptcha/intro/android.html.